Effective Date: April 22, 2014
Last Updated: November 6, 2025
Welcome to Rudraksh Services – Digital Business Solution. This Transaction & Payment Policy outlines our terms regarding payments, invoicing, refunds, cancellations, and related transactions when availing services through our website or directly from our team.
By making a purchase or engaging our services, you agree to the terms stated below.
1. General Transaction Terms
- All transactions and payments made to Rudraksh Services are processed in accordance with applicable Indian laws and international payment standards.
- Payments may be made via bank transfer, UPI, PayPal, Payoneer, Wire Transfer, Credit/Debit cards, or other authorized payment gateways.
- Once a payment is confirmed, you will receive a digital invoice and service confirmation via email within 24–48 hours.
- All prices listed on our website are in Indian Rupees (INR), unless otherwise specified. For international clients, equivalent charges are applicable in USD, GBP, or CAD, depending on the region.
2. Payment Confirmation & Invoicing
- Payments are considered successful once they are received and verified by our billing team.
- A detailed invoice is issued for every transaction containing the payment amount, applicable taxes (if any), and the nature of services purchased.
- Invoices are sent electronically to the registered email address provided by the client.
3. Service Activation & Delivery Timeline
- Service delivery begins only after full or agreed advance payment is received.
- Timelines for project delivery are communicated via email or proposal documents based on the service scope.
- Delays caused by client-side dependencies (e.g., lack of information, content, approvals) are not counted toward delivery delays.
- Rudraksh Services ensures timely and transparent updates throughout every project.
4. Refund Policy
Because our work involves digital and creative services, which are customized for each client, we follow a limited refund policy as detailed below:
- Refunds are not applicable once the project or service work has begun.
- If you cancel your project before work commencement, you may be eligible for a partial refund (up to 70%), subject to administrative and resource allocation costs.
- Refunds are processed within 7–10 business days of approval, directly to the original payment source.
- No refunds are applicable for completed or delivered services, including digital marketing campaigns, website development, or design materials.
5. Cancellation Policy
- Clients may request cancellation in writing via email at support@rudrakshservices.com.
- Cancellations requested after work commencement are handled on a case-by-case basis, depending on the stage of project execution.
- Rudraksh Services reserves the right to cancel a service order in exceptional cases such as non-payment, non-cooperation, or misuse of services.
6. Dispute Resolution
- In case of any billing or service-related disputes, clients are encouraged to first contact our support team for resolution.
- Most issues are resolved amicably within 3–5 working days.
- If unresolved, disputes will be governed under the jurisdiction of Ajmer, Rajasthan, India, in accordance with Indian laws.
7. Taxation and Compliance
- Applicable GST and other taxes will be charged on all domestic and International transactions as per Indian law.
- International clients are responsible for any local taxes or bank processing fees applied by their payment provider.
- Rudraksh Services is a registered MSME company (UDYAM-RJ-01-0061592), ensuring transparency and lawful operation.
8. Security of Transactions
- All online transactions are processed through secure payment gateways using industry-standard SSL encryption.
- We do not store or have access to your complete payment information (like card details).
- Rudraksh Services takes all necessary precautions to protect your personal and financial data.
9. Non-Delivery or Service Issues
If, for any unforeseen reason, Rudraksh Services fails to deliver a service that has been fully paid for, the client is entitled to:
- A full refund of the undelivered service value, or
- A service replacement or credit note for future projects (as mutually agreed).
10. Modification of Policies
Rudraksh Services reserves the right to modify or update this Transaction Policy at any time without prior notice.
The latest version will always be available on this page, with the updated “Last Modified” date.
11. Contact Us
For any payment, billing, or refund-related queries, please contact:
Rudraksh Services – Digital Business Solution
B-46, LIG, UIT, Panchsheel Nagar, Ajmer – 305001, Rajasthan, India
+91-95609-10661
support@rudrakshservices.com
www.rudrakshservices.com
Have questions about a payment or refund? Contact Us — our team is here to help.